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COVID-19 Office Procedures

RE/MAX LifeStyles Realty strives to provide a safe and healthy workplace for all Staff, Agents and Assistants. Below we have outlined our steps to keep our Staff, Agents, and Assistants healthy during a flu pandemic, while ensuring our ability to maintain essential operations and continue to provide essential services to our clients.

We can’t predict if disease will strike nor can we predict what the severity could be. We can only explore how this might affect RE/MAX LifeStyles Realty and our Agent's business. This is a plan to prepare what our response should be if there was an outbreak at one of our offices.

RE/MAX LifeStyles Realty acknowledges that during an influenza pandemic, local, or federal authorities might prohibit or curtail an individual’s access to and use of public services and public transportation; close or prevent access to buildings or public highways; isolate or quarantine a building’s occupants; and prevent delivery of goods and services. We cannot predict and have no control over such authority’s actions and acknowledge our legal duty is to comply with outside authorities directives. We are prepared to continue operations from a number of essential employees home offices. We have designated various online communication programs such as Zoom, Agent Private Facebook site emails and texts.

Infection-Control Measures

RE/MAX LifeStyles Realty will help minimize, as much as we can, the exposure to and spread of infection in the workplace. We expect any Agents or Assistants who may have been potentially exposed by an infected family member or others with whom they have been in contact, or who
have contracted the flu to stay home and seek appropriate medical attention as necessary. If an Agent or Assistant has had the Flu or Covid-19, RE/MAX LifeStyles will require a Doctor’s Note provided to Management before they may return to the office. It is the expectation of RE/MAX LifeStyles Realty that any Staff person, Agent or Assistant will notify Management if they believe they have been potentially exposed or if they have developed any flu-like illness.

Both RE/MAX LifeStyles as well as outside authorities may use their discretion to restrict office access to Agents, their Assistants and Staff until cleared by their Doctor, or until they have completed the required time frame for self-quarantined recommendation by the Government.

Agents are advised to avoid work in person with any client if the Agent is displaying any symptoms of fever, cough, sore throat, or sneezing until they can confirm if it is COVID -19 or another related flu. Staff, Agents and Assistants should keep in mind when leaving Canada that if Government restrictions are imposed on travel, all Agents and Assistants will be required to self- quarantine 14 days after returning from outside of Canada.

Personal Protection and Office Maintenance

All office common areas will be equipped with hand sanitizers, disinfectant sprays/wipes for Staff, Agent’s and Assistant’s use in the common areas. Agent’s and Assistants are expected to supply their own gloves, masks and cleaning supplies to protect their personal office space and to protect their clients who may come into the office.

Office common areas will be wiped down by employees every morning and afternoon, Agent’s and Assistants are expected to keep hands cleaned/sanitized, and are responsible for cleaning areas touched directly by them. It is recommended for your health to sanitize common areas both before and after usage.

How We Will Keep Transmission Low; What the New Normal Means for You and RE/MAX LifeStyles Realty

All office reception areas will have plexi-glass barriers. Agents and Assistants are expected to respect the barriers and not enter the staff space behind the plexi-glass.

  •  Offices will be supplied hand sanitizer, cleaning supplies
  •  High contact areas will be sanitized 2 x a day by staff
  •  Signs have been posted in all offices regarding WorkSafe BC Regulations
  •  If at any time you feel uneasy, unsafe, uncomfortable please contact Management.
  •  Stay at home and keep a safe distance from family when you have cold or flu like symptoms,
  •  Including:
  Coughing Sneezing
  Runny nose Sore throat Fatigue
  No Handshaking or hugs outside of your family Good hygiene, including:
  Regular hand washing
  Avoiding touching your face
  Covering coughs and sneezes with your elbow
  Disinfect frequently touched surfaces, including vehicles
  Keep physical distancing, as much as possible when in the community and where not possible, consider using a non-medical mask or face covering.

In personal settings when you’re seeing friends and family who don’t live with you:
  Only get together in small groups of around 2 to 6 people and keep a physical distance
  or as per government guidelines
  Stay home and away from others if you have cold or flu symptoms
  If you are at greater risk (over the age of 60 or with underlying medical conditions),

be informed of your risk, think through your risk tolerance and take extra precautions.

Federal and Provincial Links

Government of Canada:
Government of BC
BC Center for Disease Control

RE/MAX LifeStyles Realty Covid 19 Safety Plan

RE/MAX LifeStyles Realty Safety Plan will correspond with Government Protocols. Eg. Travel outside of Canada, Group numbers, Social Distancing etc.
Step 1 – Identified Risks
A walk through of all offices was done to decipher risks in common areas, areas with most traffic, employee’s offices and main reception areas.
People entering the office:

Staff & Agent illness protocols have been defined in a new PANDEMIC POLICY MANUAL.
Meetings and emails have been conducted stating no one is allowed in office if they have any symptoms as per office policies and government protocols.
Although we are essentially re-opened, clients are currently unable to enter the office unless meeting with an agent, front doors will remain locked (this will be to the discretion of receptionists and or supervisor in each office location, if they feel safe in doing so) to prohibit unmonitored public access. Maximum amount of people allowed in reception area will be posted at front door of each location. The reception Staff to is monitor visitors. It is preferred that all visitors be masked on entry, and the sanitization station MUST BE used immediately prior to touching anything.

  • Front Reception Area - 1 person behind plexi-glass at front desk, 2 clients 6 feet apart in Reception (1 client max in PoCo office)
  • Meeting Rooms - 1 agent, 2 clients
  • Common Areas - 1 person
  • Agent Offices – no clients
  • Boardrooms and closing rooms must be booked in advance with reception. Agents must sanitize
    the rooms as per checklist before and after use if there are no staff available.
  • Surfaces touched often will be cleaned 1x in morning and 1x before closing - signage is
    around offices stating if they touch coffee machines, copiers etc. agents are responsible to disinfect them before and after using.

Step 2 – Implementation

  • Staff will disinfect common space according to the checklist at each reception area.
  • These areas will be cleaned 1x in the morning and 1x before closing.
  • Cleaning supplies, masks, gloves will be supplied for all staff
  • Cleaning supplies are available at front reception and kitchen
  • Zoom Meeting attended by each staff member where we review their signed Pandemic Policy manual, the protocol checklists (located in each reception  manual) as well as the setup in each office.
  • Signage has been placed in each office
  • We have arranged virtual meetings to replace office meetings
  • Front office doors will remain locked for staff safety, all clients must be accompanied by an agent.
  • A visitor log will be kept at reception in each office to date of entry, name and contact info for each public visitor.
  • Staff, Agents and Assistants have been advised and signs have been posted, that our offices will be closed to anyone displaying signs of the flu/virus. In addition, anyone who has chosen to travel outside of Canada, this will include any day trips to the US for things such as gas or packages, will be required to self-quarantine and will not be welcome in the office until they complete their quarantine as per Government Protocols.

Step 3 – Monitoring

  • Staff have been advised to watch the amount of traffic coming in offices
  • Supervisors will be conducting weekly reviews and receiving feedback from staff
  • Management will update health and safety plans as Government Procedures change

Step 4 - Plan - If an Agent, Staff or Assistant has a confirmed case of Covid-19 and has been in Office

Any offices with potential exposure will be closed immediately for 14 days.
  • Agents, Staff and Assistants will be notified immediately and asked to self-quarantine
  • Agents and Assistants will be required to contact their clients, friends and family who they have been in contact with since the date of potential exposure.
  • Staff required to contact any outside businesses who were in office since the date of potential exposure
  • Office(s) will be cleaned with Janitorial disinfect
  • It is recommended that Agent should return to using “Safe Real Estate” methods and conduct business for those 14 days with the assistance of digital technology (i.e. Zoom, docusign, phone calls, emails etc)

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